Help Center
Answers to all your questions about 999kg
Everything you need to know about bonuses, deposits and withdrawals, account verification, and technical matters — all in plain English.
Whether you are new to 999kg casino or a returning player, questions can come up at any time. This FAQ page is made for players in Bangladesh, covering everything from how to use the welcome bonus to withdrawing via bKash, Nagad, and Rocket, playing on your phone, and account verification. Every answer is written in a straightforward and easy-to-understand way, so you can solve any issue on your own. If you still have questions, our 24/7 support team is always ready.
Welcome Bonus
Yes, in most cases a bonus can be cancelled, but you will need to contact the support team from within your account. Keep in mind that cancelling a bonus will also remove any winnings earned from that bonus. It is best to decide before you start using it, as the cancellation rules may change once you begin placing bets.
The wagering requirement on the 999kg welcome bonus is 15 times, and it is calculated only on the bonus amount — the deposit amount is not counted. For example: if you deposit ৳1,000 and receive a ৳1,000 bonus, you will need to place a total of ৳15,000 in bets before you can withdraw the bonus winnings.
No, the welcome bonus is given only once per player — at the time of the first deposit. It is a per-account offer. Attempting to claim the bonus by creating multiple accounts is considered a violation of 999kg's rules and may result in all accounts being suspended.
The 999kg welcome bonus is 100% of the first deposit — up to a maximum of ৳10,000. For example, depositing ৳22,000 adds a ৳10,000 bonus, making the total balance ৳32,000. No bonus above ৳10,000 applies, so for larger deposits only up to ৳10,000 is matched.
The welcome bonus has a set expiry period, though the exact number of days may vary by account. The expiry details will be visible on your dashboard as soon as the bonus is activated. If the wagering is not completed before the expiry, the unused bonus and any associated winnings may be removed — so staying active is important.
Device & Technical Issues
Yes, 999kg is fully mobile-friendly. There is no need to download a separate app — the site works smoothly in any modern mobile browser such as Chrome, Firefox, or Safari. The responsive design adapts to your screen size, giving you the same smooth experience on your phone.
If the connection drops, the round in progress is generally saved safely on the server. After reconnecting and logging back in, you can usually continue the game from where it left off. However, depending on the type of network issue, some games may end automatically — in that case the correct result will be reflected in your balance.
On an Android phone, open the site in Chrome, then tap the three-dot menu at the top and select "Add to Home screen." On an iPhone, tap the Share icon in Safari and select "Add to Home Screen." A shortcut will then be created that works just like an app — no separate installation needed.
Yes, old cached data and cookies in the browser often cause page loading issues. In Chrome, go to Settings → Privacy and Security → Clear browsing data and clear cached images and files. Then reload the site. This resolves the issue in most cases. If the problem persists, let us know via live chat.
It works equally well on desktops and laptops running Windows, macOS, and Linux. The site is also optimised for Android and iOS smartphones and tablets. For the best experience, keep your browser updated to the latest version and use a stable internet connection.
Questions About Withdrawals
Yes, for security and fraud prevention purposes, withdrawals must be made to a bKash, Nagad, or Rocket wallet that matches the registered name on the account. Sending to a third-party number or a wallet under a different name is not possible. For bank transfers, the account name and the bank account name must also be the same.
The minimum withdrawal amount at 999kg is ৳1,000. Withdrawal requests below this amount will not be processed. The minimum deposit amount is ৳100 — so please note that the minimum limits for depositing and withdrawing are different.
After a withdrawal request is submitted, it first goes through a verification process — this is the "pending" status. This verification is usually completed within 1 hour. However, if account verification is incomplete or additional information is needed, it may take a little longer. If it stays pending for an extended period, please contact support.
The wagering requirement must be fully met before bonus winnings can be withdrawn. For the welcome bonus, this is 15 times the bonus amount. Once all conditions are met, the bonus balance will be converted to cash balance and can then be withdrawn under the normal withdrawal rules.
At 999kg, approved withdrawals are generally delivered to a bKash, Nagad, or Rocket wallet within 1 hour. Bank transfers may take a little longer due to the bank's own processing time. Having a fully verified account keeps this time to a minimum.
Account Verification
For Bangladeshi players, the National Identity Card (NID) is the primary accepted document. A valid passport or birth registration certificate is also generally accepted. The image of the document must be clear, complete, and legible — blurry or partially visible images may be rejected.
You are typically asked to verify when you make your first large withdrawal request or when unusual activity is detected on the account. In some cases, verification may be requested shortly after registration. Submitting your documents in advance avoids any delays at the time of withdrawal.
The reason for rejection is usually communicated via email or an account notification. The most common reasons are low image quality, an expired document, or a name mismatch. Fix the issue and resubmit. If you are unsure what the problem is, write to [email protected] or explain in detail via live chat.
Verification is primarily for the player's protection — to prevent anyone else from withdrawing money from your account. It helps prevent identity fraud and money laundering and keeps the platform safe for everyone. It is an industry-standard practice followed by trusted online platforms.
999kg uses SSL encryption to keep all data secure. Images of your identity documents are used only for the verification process and are not sold or shared with third parties. Full details on data storage can be found in the privacy policy.
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