Your information privacy is our priority
At 999kg, we are fully transparent about how we collect, store, and use your personal information. Read this policy to learn how we keep your data secure and what your rights are.
About This Policy
Introduction & Scope
999kg ("we", "us", or "the platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy explains how we collect, use, share, and protect the personal information of users ("you" or "user") of our website and applications.
This policy may be updated from time to time. Any changes will be published on this page, and we will notify you directly of any significant changes. Continued use of our services will be considered acceptance of the updated policy.
What information we collect
What you provide directly
When you register with 999kg or use our services, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- Payment method details — required information for bKash, Nagad, Rocket, or bank accounts
- Documents provided for identity verification (such as a national ID card)
- Information provided during support requests or communications
Automatically collected information
Some information is collected automatically while you use our website:
- IP address and device information
- Browser type and operating system
- Browsing patterns on the website and session duration
- Information collected through cookies and similar tracking technologies
- Gaming activity logs — betting history, win and loss records
- Deposit and withdrawal transaction history
How we use your information
Purposes of data use
We use your information for the following purposes:
Information sharing and disclosure
Who we share information with
We do not sell your personal information to third parties. However, it may be shared in the following circumstances:
- Payment processors: Required information shared with bKash, Nagad, Rocket, or banks to complete transactions.
- Game providers: Licensed software providers including Pragmatic Play, Evolution Gaming, and Spribe who supply gaming services.
- Technology partners: Technology service providers who assist in operating our platform, working under strict confidentiality agreements.
- Legal authorities: Relevant authorities when required by court order or legal necessity.
What we never do
We firmly commit that:
- Your personal information will never be sold to any marketing agency or third party.
- Your information will not be used for interest-based advertising without your consent.
- Information will not be transferred to any party without a confidentiality agreement.
- Your full payment card or mobile banking credentials will not be stored.
- Information will not be used beyond the purpose of the service.
Cookies and tracking technologies
Use of cookies
Cookies are small text files that our website stores on your device. 999kg uses the following types of cookies:
Essential cookies
To maintain login sessions and ensure security. Without these, the site will not function properly.
Analytics cookies
To understand site usage patterns and improve our services. These cookies do not identify you directly.
Preference cookies
To remember your language preferences and other settings that personalize your experience.
Rejecting cookies
You can delete or block non-essential cookies from your browser settings.
Data protection measures
Our security infrastructure
999kg applies industry-standard security measures to protect your information. Our platform uses SSL encryption, which keeps all information transmitted between you and our servers secure.
- Encryption: All data transmissions are protected by TLS encryption.
- Password hashing: Your password is never stored in plain text — a strong hashing algorithm is always used.
- Access controls: Only authorized staff can access information on a need-to-know basis.
- Regular audits: Our security measures are regularly reviewed and tested.
- Data backups: Regular backups are maintained in secure, encrypted storage.
- Firewall and DDoS protection: Our servers are protected from external attacks.
However, no system is completely impenetrable. We ensure protection to the best of our ability, but we also ask you to keep your account credentials confidential.
Data retention period
How long we keep your information
We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Account information: For as long as your account is active and for a defined period after account closure as required by law.
- Financial records: Retained for the period required under applicable legal obligations.
- Gaming logs: Kept for a defined period for fraud prevention and dispute resolution.
- Support conversations: For a reasonable period for service quality improvement and record keeping.
- Cookie data: Automatically expires after a defined period according to each cookie type.
Once the retention period ends or the information is no longer needed, we securely delete or anonymize it.
Your rights
Right of access
You can request a copy of the personal information we hold about you at any time.
Right to rectification
If your information is incorrect or incomplete, let us know — we will correct it promptly.
Right to erasure
In certain circumstances, you can request that your personal information be deleted, unless a legal obligation requires us to retain it.
Right to restrict processing
In certain cases, you can request that the processing of your information be limited or paused.
Right to data portability
You can receive your information in a structured, commonly used format.
Right to object
You can object to certain types of processing, particularly where your information is used for marketing purposes.
To exercise these rights or for any privacy-related request, contact our support team at [email protected] or directly via 24/7 live chat. We will respond to your request as quickly as possible.
Protection of minors
Age restrictions and safety
999kg is intended for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.
We verify age during the registration process. If we become aware that we hold information about a minor, we will immediately close that account and delete the relevant information.
If you believe a minor in your family is using our platform, please contact us immediately at [email protected].
Policy updates and changes
Notice of changes
We may update this privacy policy from time to time — due to changes in our services, new legal requirements, or the adoption of improved security practices. Any changes will be published on this page.
For significant changes — such as new uses of your information or collection of new types of information — we will notify you directly by email or through our platform.
Continued use of our services after any changes will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.
If you have any questions or concerns about this privacy policy or the protection of your information, contact us at [email protected] — our team is available 24/7 in Bengali and English.
Play in a safe and trusted environment
Your information is secure — enjoy the best gaming experience at 999kg.